Contact our Sales team online
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Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
Network information
Find information about our network infrastructure including the Planned Engineering Works programme, latest 21CN Broadband service availability and roll-out details.
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21C Broadband Service Availability & Network Inventory
Find out about service availability and how to access further resources.
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Latest FTTC & FTTP Exchange & Cabinet Availability
Find key network rollout information and links to useful resources, such as Fibre to the Cabinet (FTTC) and Fibre to the Premises (FTTP) availability to help you plan your fibre broadband marketing activities.
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BTW Broadband Availability Checker
Latest versions of Broadband Availability Checker documentation can be found on the Development Releases & B2B page under the Broadband Development Release Documentation section.
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Bulk Checker
Find out how to take advantage of a Bulk Checking facility for phone numbers.
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NIPP data files
Below you can download individual NIPP data files.
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National Service Migration Schedules & CP Forecast Templates
Below you can download the WBC Migration Schedules for individual sites to be migrated each month and details of the Communications Provider.
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