Learn how new telecom switching rules affect you

What is One Touch Switch, and why is it important for your business?

Towards the end of 2021, Ofcom announced its intention to bring in new “One Touch Switch” rules for telecom companies. Under these requirements, broadband and landline firms need to offer residential customers a simplified process for changing suppliers.

Ofcom’s research has shown that many users (41%) are put off switching due to the hassle of contacting more than one supplier. A similar number (43%) think it will take too long.

One Touch Switch is designed to change that, offering customers a clear and consistent experience, regardless of which network providers are involved. As well as removing the existing Notification of Transfer process, One Touch Switch will be gaining-provider led (GPL), meaning the new supplier is responsible for making sure a requested switch happens.

It should all be ready for customers by spring 2023.

What are the latest changes?

Fast forward to today, and the move to One Touch Switch is well underway. In June 2022, the industry set up The One Touch Switching Company (TOTSCo), a membership-owned organisation with a clear remit: to develop and operate the systems that will make One Touch Switch possible.

The result is the TOTSCo Hub, a messaging platform that will carry customer details and other relevant data between service providers.

Although business providers aren’t obliged to use this hub, they still have to offer a gaining-provider-led process, so it’s likely they’ll be using a similar process.

Learn more

Make sure you don’t miss out on any One Touch Switch news. Head to the TOTSCo website, and register for the latest updates and information.