Transformed Ethernet Ordering

We're replacing Eco Plus with a new improved online order journey for Ethernet. Accessed via Business Zone, the new journey will allow you to enter Ethernet orders faster and easier.

• Ease of use. Online ordering is faster and easier, due to an intuitive and more guided ordering experience. We've also made it easier for you to search for and enter information.
• Less hassle. Commonly used options are pre-populated and validations are run up front, which again speeds up the order journey.
• Saves time. Ordering is now much faster (the quickest time so far is under six minutes compared with about 40 minutes for Eco Plus), and there are fewer pages to navigate.

We're really pleased that the majority of our users are now placing orders through Business Zone. Feedback has been overwhelmingly positive compared to Eco Plus. We'll continue to listen to your feedback to improve our order journeys even further.

Product Type : Etherway Fibre

Product Type : Etherflow Connect

Product Type : Etherway Copper

Product Type : Superfast GEA

Product Type : Bundle 10
Two Etherway Fibres and one Etherflow Connect

Product Type : Bundle 11
Two Etherway Fibres and one Etherflow Connect

Product Type : Bundle 12
One Etherway Fibre and one Etherflow Connect

Product Type : Bundle 13
One Etherway Fibre and one Etherflow Connect

Product Type : Bundle 14
GEA

Product Type : Etherway Co-ordinated Handover
Provide

Product Type : Etherway Exchange Connect
Provide

Product Type : Radio Survey

Product Type : ELAN

Product Type : Etherflow Dynamic12

Did you know, you can save your order on most of the new Ethernet ordering screens? This allows you to save the way you've configured the order up to that point, so you can retrieve and continue with the order placement at a later date/time.

It's also useful to save an order to limit the impact of timeouts when checking details takes longer than expected.

The new amend order journey is now available from My BT Wholesale for provide orders for Etherway Fibre, Etherflow Connect and the associated bundles 10, 11, and 13. This lets you amend the following attributes for an order journey (depending on its progress):

• Bandwidth
• Resilience
• Access Pricing Period
• Contact details
• Notes
• Site and Access details

The new cancel order journey is now available from My BT Wholesale for provide, modify and cease orders of the following products:

• Etherway Fibre
• Etherway Copper
• Etherflow Connected
• Bundle 10: 2x Etherway Fibre, 1x Etherflow
• Bundle 11: 1x Etherway Fibre, 1x Etherflow
• Bundle 12: 1x Etherway Copper, 1x Etherflow
• Bundle 13: 1x Etherway Fibre, 2x Etherflow