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Help & support
Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides.
Carrier Price List
Access the Carrier Price List (CPL) here. The CPL details the interconnect charges in use by BT for calls originating, transiting, or terminating on the BT network.
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Network Access Provision
Download details of Local exchange route factors and component rates, including Network Tariff Gradient (NTG).
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Network Access Provision (xls - 48 KB) - 05/02/2016
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Dates for Section B Parts B1.02 and B1.12 Updates
Find out when updates are scheduled.
CPL Publication Timescales
We aim to make updates to Section B Parts B1.02 and B1.12 of the CPL available on the following dates:
Scheduled Issue Date Earliest Implementation [1] Earliest Charge Change including DQ118 and excluding other SC entries [2] Earliest SC Charge Change excluding DQ118 [3] 01-Jul-24 26-Jul-24 09-Aug-24 01-Sep-24 19-Jul-24 16-Aug-24 30-Aug-24 01-Sep-24 31-Jul-24 28-Aug-24 11-Sep-24 01-Oct-24 20-Aug-24 17-Sep-24 01-Oct-24 01-Oct-24 30-Aug-24 27-Sep-24 11-Oct-24 01-Nov-24 20-Sep-24 18-Oct-24 01-Nov-24 01-Nov-24 30-Sep-24 28-Oct-24 11-Nov-24 01-Dec-24 18-Oct-24 15-Nov-24 29-Nov-24 01-Dec-24 31-Oct-24 28-Nov-24 12-Dec-24 01-Jan-25 20-Nov-24 18-Dec-24 01-Jan-25 01-Jan-25 29-Nov-24 27-Dec-24 10-Jan-25 01-Feb-25 20-Dec-24 17-Jan-25 31-Jan-25 01-Feb-25 31-Dec-24 28-Jan-25 11-Feb-25 01-Mar-25 17-Jan-25 14-Feb-25 28-Feb-25 01-Mar-25 31-Jan-25 28-Feb-25 14-Mar-25 01-Apr-25 18-Feb-25 18-Mar-25 01-Apr-25 01-Apr-25 28-Feb-25 28-Mar-25 11-Apr-25 01-May-25 20-Mar-25 17-Apr-25 01-May-25 01-May-25 31-Mar-25 28-Apr-25 12-May-25 01-Jun-25 18-Apr-25 16-May-25 30-May-25 01-Jun-25 30-Apr-25 28-May-25 11-Jun-25 01-Jul-25 20-May-25 17-Jun-25 01-Jul-25 01-Jul-25 30-May-25 27-Jun-25 11-Jul-25 01-Aug-25 Notes
1. Minimum of 28 calendar days CPL publication notice period.
2. Minimum of 42 calendar days CPL publication notice period.
3. Minimum of 42 calendar days CPL publication notice period and must be effective on 1st calendar day of the month.
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CPL Pricing Notifications
Access the most recent Network Charge Change Notices (NCCNs) and Access Charge Change Notices (ACCNs).
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Historic CPL Pricing Notifications
Here you'll find NCCNs and ACCNs issued before January 2012.
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Introduction
Access the Introduction to the CPL.
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Part 0a: Cover Sheet (docx - 32 KB) - 24/11/2016
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Part 0b: General Notes (doc - 180 KB) - 27/03/2006
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Part 0c: Errata (doc - 7 KB) - 27/03/2006
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Section A: Guidance Notes
Access Section A of the CPL.
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Part A1: Notes on Section C Constituent Parts (doc - 53 KB) - 01/10/2013
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Part A2: CPL Guidance Slides (ppt - 2.24 MB) - 06/09/2016
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Section B1: Telephony
Access the Section B1 CPL rates that are subject to regulation (charge control).
For Non-Local Exchange (DLE) CPL rates please refer to the Non-Regulated and Non-Standard CPL area.
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Part 1.01: BT Telephony Calls to the BT System - Call Termination Local Exchange (xls - 48 KB) - 05/02/2024 - New
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Part 1.09: BT Payphone Access Charge (xls - 52 KB) - 22/11/2021
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Section B1: Telephony - Non-Regulated and Non-Standard
Access the Section B1 CPL rates that are not subject to regulation (charge control).
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Section B2: Interconnect Links
Access the Section B2 CPL rates that are subject to regulation (charge control).
For Non-Local Exchange (DLE) CPL rates please refer to the Non-Regulated and Non-Standard CPL area.
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Part 2.01: Customer Sited Interconnect (CSI) (xls - 57 KB) - 05/02/2024 - New
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Part 2.02.1: In-Span-Interconnect (ISI) – BT Charges (xls - 57 KB) - 05/02/2024 - New
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Part 2.02.2: In-Span-Interconnect (ISI) – Operator Charges (xls - 53 KB) - 05/02/2024 - New
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Section B2: Interconnect Links - Non - Regulated and Non - Standard
Access the Section B2 CPL rates that are not subject to regulation (charge control).
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Part 2.03: Order Amendments (xls - 31 KB) - 31/01/2013
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Part 2.04: Paging Links (xls - 36 KB) - 22/11/2021
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Part 2.05: Frame Relay Interconnect Link (xls - 35 KB) - 22/11/2021
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Part 2.06: Virtual Interconnect Circuits – Call Conveyance 'Excess' Charging (xls - 42 KB) - 22/11/2021
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Part 2.06.1: Virtual Interconnect Circuits – Customer Sited Interconnect (CSI) (xls - 63 KB) - 22/11/2021
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Part 2.06.2: Virtual Interconnect Circuits – In-Span Interconnect (ISI) (xls - 54 KB) - 22/11/2021
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Part 2.07: Ethernet Multi-Service Interconnect Link (doc - 173 KB) - 22/11/2021
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Section B3: Ancillary Service
Access the Section B3 CPL rates that are subject to regulation (charge control).
For Non-Local Exchange (DLE) CPL rates please refer to the Non-Regulated and Non-Standard CPL area.
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Part 3.52: BT Mobile Fixed to BT Mobile Calls - Withdrawn (xls - 46 KB) - 17/05/2017
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Part 3.56: Set-Up, IOT and Port Charges (xls - 51 KB) - 07/10/2021
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Section B3: Ancillary Service - Non - Regulated and Non - Standard
Access the Section B3 CPL rates that are not subject to regulation (charge control).
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Section B4: Data Interconnect – Non-Regulated and Non-Standard
Section B4: Data Interconnect – Non-Regulated and Non-Standard
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Part 4.01: TII Packed Switched Interconnect (doc - 24 KB) - 06/10/2005
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Part 4.02: Fixed Channel Service ISDNconnect (doc - 10 KB) - 01/02/2001
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Section B5: International Facilities Access – Non-Regulated and Non-Standard
Access the Section B5 CPL rates that are not subject to regulation (charge control).
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Part 5.01: International Facilities Access (doc - 415 KB) - 03/08/2012
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Part 5.02: International Facilities Access (Revised Edition) (doc - 1.26 MB) - 03/08/2012
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Part 5.03: Channel Islands Facilities Access (doc - 94 KB) - 01/02/2001
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Section B6: Local Loop Unbundling – Non-Regulated and Non-Standard
Section B6: Local Loop Unbundling – Non-Regulated and Non-Standard
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Part 6.01: Local Loop Unbundling (old) (doc - 299 KB) - 01/07/2002
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Part 6.02: Sub Loop Unbundling (doc - 52 KB) - 07/07/2014
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Part 6.03: Local Loop Unbundling (doc - 68 KB) - 07/07/2014 - New
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Part 6.04: Local Loop Unbundling Backhaul Private Circuits (doc - 53 KB) - 07/07/2014
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Part 6.05: Local Loop Unbundling Backhaul Extension Circuits (doc - 74 KB) - 07/07/2014 - New
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Part 6.06: Backhaul Extension Circuits (doc - 76 KB) - 07/07/2014
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Section B7: Carrier Pre-Selection
Access the Section B7 CPL rates that are subject to regulation (charge control).
For Non-Local Exchange (DLE) CPL rates please refer to the Non-Regulated and Non-Standard CPL area.
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Part 7.01: Permanent Carrier Pre-Selection (docx - 39 KB) - 04/08/2023 - New
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Part 7.03: CPS Local Exchange Calls (xls - 55 KB) - 04/08/2023 - New
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Section B7: Carrier Pre-Selection – Non-Regulated and Non-Standard
Access the Section B7 CPL rates that are subject to regulation (charge control).
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Section B8: Partial Private Circuits
Access the Section B8 CPL rates that are not subject to regulation (charge control).
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Part 8.01: Partial Private Circuits - Point of Handover Charges (xlsx - 38 KB) - 31/05/2024 - New
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Part 8.02: Partial Private Circuits – Circuit Connection Charges (xls - 63 KB) - 31/05/2022
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Part 8.03: Partial Private Circuits - Circuit Rental Charges (xlsx - 51 KB) - 31/05/2024 - New
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Part 8.04: Partial Private Circuits – Migration and Infrastructure Tariff Conversion Charges (xls - 58 KB) - 31/05/2022
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Part 8.05: Partial Private Circuits – Third Party Customer Sited Equipment Re-use (xls - 32 KB) - 31/05/2022
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Part 8.06: Partial Private Circuits – Other Charges (xls - 89 KB) - 31/05/2022
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Section B9: ATM In-Span Handover – Non-Regulated and Non-Standard
Access the Section B9 CPL rates that are not subject to regulation (charge control).
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Section B10: Wholesale Extension Services – Non-Regulated and Non-Standard
Access the Section B10 CPL rates that are not subject to regulation (charge control).
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Section B11: Radio Base Station Backhaul
Access the Section B11 CPL rates that are not subject to regulation (charge control).
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Part 11.01: Radio Base Station Backhaul Service – Point of Connection Charges (xls - 42 KB) - 30/01/2015
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Part 11.02: Radio Base Station Backhaul – Circuit Connection Charges and Cell Site Infrastructure (xls - 59 KB) - 16/09/2021
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Part 11.03: Radio Base Station Backhaul - Circuit Rental Charges (xlsx - 33 KB) - 29/11/2024 - New
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Part 11.04: Radio Base Station Backhaul – Migration (xls - 45 KB) - 16/09/2021
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Part 11.05: Radio Base Station Backhaul – Other Charges (xlsx - 35 KB) - 29/11/2024 - New
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Section B12: SiteConnect – Non-Regulated and Non-Standard
Access the Section B12 CPL rates that are not subject to regulation (charge control).
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Section C: Network Charge Control - Network Services
Access the Section C CPL rates that are subject to regulation (charge control).
For Non-Local Exchange (DLE) CPL rates please refer to the Non-Regulated and Non-Standard CPL area.
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Section C: Network Charge Control – Network Services – Non-Regulated and Non-Standard
Access the Section C CPL rates that are not subject to regulation (charge control).
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Part C1: Conveyance Withdrawn (xls - 50 KB) - 01/10/2013
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Part C3: Interconnect Specific Services Withdrawn (xls - 55 KB) - 01/10/2013
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Part C4: Interconnect Links – CSI and ISI (doc - 12 KB) - 01/10/2013
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Part C5: 01/10/2013 Access Provision Withdrawn (doc - 55 KB) - 01/10/2013
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