BT's 118 service is universally recognised as a market leader. We can offer you a white-labelled version of this highly reliable, efficient solution. That means you can provide a high-quality directory enquiries service under your own brand, on your own 118 access code, without investing in expensive systems or support.
High-quality directory enquiries, made simple
Choose from five service levels, from a simple national residential and business directory to options including call connection and international numbers. The rate charged for the service is up to you, so it's a versatile tool for generating revenue. You’ll also save money as there's no major set-up costs and we manage the service for you.
Personal touch with great service
Every call received is answered with your bespoke branded greeting. We've invested in technology that records the individual operator's voice, so you can rely on a high level of professionalism and a consistently friendly approach throughout shifts.
Reliability
Our service is delivered via our high-performance network and supported by seven well-resourced call centres across the UK.
Excellent customer experience
Choose from a range of extras such as call completion, phone number text messaging for mobile users and local business information.
Available 24/7
Our highly experienced enquiries team are on hand 24 hours a day, 7 days a week, 365 days a year. We aim to answer 85% of all calls over a 24 hour period within 15 seconds, except Christmas Day.
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