Broadband Incident Helpdesk FAQs

Contact the Broadband Incident Helpdesk Faults team if:

• you have 25 or more lines that you believe are affected by the same issue
• you need to report a fault on a WBMC BBCH, BBAP or BBEP reference
• you have a query regarding a Broadband Planned Engineering Work (PEW)
• you would like an update on an ongoing Major Service Outage (MSO)

Please use the ‘Faults – Live eChat’ option at the bottom of the page for queries regarding individual faults, or small numbers of faults.