A simpler way to order

Thanks to our pricing tool and pricing API, it’s simple to create quotes and orders. And as well as the order category of circuits, you’ll get an estimated delivery lead time. You can use this to set expectations with your customers, make sure you meet those expectations and bill for services faster. 

You can also use our pricing tool and API to see the availability of different solutions. That can help you find your customers alternative services, where they’re available. 

A digital-first experience

When you order, you can use our online Business Zone portal, or you can connect your system to ours, through our standards-based APIs. In either case, you benefit from automated self-service ordering, right up to 1Gb Ethernet, including capacity checks.

Our online, digital order journeys are quicker and more efficient than legacy methods. And thanks to order validation, they remove the risk of manual errors and the need for repeat handling.

Upgrading has been streamlined too. You can self-serve up to 1Gb online via Business Zone, helping you to save even more time.

Better, faster delivery

We consistently deliver solutions faster. Recent figures show we delivered 94% of all our Ethernet orders within 33 days*. To help us achieve these turnaround times, we’ve integrated our systems with Openreach’s, so we can provide network validation in minutes, instead of days.

You can get Ethernet solutions to your customers even faster by taking our managed services and customer premises equipment. Let us carry some of the load, by configuring and installing kit on your behalf.

Service you can rely on

Our Ethernet services offer you reliability and peace of mind. With availability of 99.9997%, our network is there when you need it, with just four seconds of downtime a month*. That’s not even noticeable to your customers, thanks to our backhaul resilience and mesh network topology.

Add to that powerful diagnostic tools via an intuitive portal and an average repair duration of just 41 minutes*. It’s no wonder we get consistently high Customer Satisfaction (CSAT) scores.

Easy, fuss-free renewals

Renewing Ethernet circuits is now easier and faster than ever. Log into Business Zone, and you can renew a circuit in a couple of minutes, rather than a matter of days. That means you can give your customers same-day quotes and get their renewed services up and running sooner.

Not only can you do this up to three months before their contract ends, but we’ve also built flexibility into our renewals. As well as being able to switch bandwidth up or down, you can tweak contract length and bandwidth. This is great for taking control of your revenue and reducing customer churn.