Add iNcare to more devices mid-way through contract without having to sign up to a new minimum period. Let us repair any faulty equipment for you. And if we can’t, you’ll get a replacement so your customers’ business won’t suffer from any downtime.
Peace of mind for your Cisco estate
If you’re providing your customers with first-rate connectivity solutions then great. And if you’ve got Cisco equipment, even better. But what really tops the list? Cover that protects you and your customers in the event of equipment failure and gets it back up and running in no time. That’s what our BT iNcare service is for.
What can you expect?
Our longstanding strategic relationship with Cisco means BT iNcare is backed up by Cisco’s comprehensive agreements. Our engineers have access to their technical assistance centre as well as operating system updates. We also have ‘pick and mix’ options for SLAs, offering you things such as access to hundreds of expert engineers ready to help; spares stores locations across the UK to send out any replacements; or a 24/7/365 support team should you need us. If you need more help or want to free up your skills and time on other business activities, then we’ve got extra services to support you, such as Service Delivery Managers who will manage complicated transitions for you.
Device control
Software support
We can give you access to Cisco’s software portal too, so you can download updates as and when you and your customers want them.
Advice
If you need help with your customers’ equipment then let us know. We’re here to help.
Flexibility
And we mean it. Our unique ‘pick and mix’ SLAs give you more choice. Do you want support all day, all-year around or just through business hours? You can even choose by device. And payment options come in flexible upfront contracts to fit around you.
See what flexible support we offer, learn more about our payment options and take a deep dive into the benefits choosing BT iNcare will bring you.
BT iNcare
You can read the BT iNcare Schedule to the General Terms here. Please note, these terms and conditions are correct as of 01/09/2020 and may be subject to change and the General Terms will also apply to your Order.
iNcare may be added to additional devices part way through a Contract for an additional charge, but will not be subject to a new minimum period.
Additional Services
Please note, additional services including other maintenance services will be subject to additional charges, a minimum period of at least 12 months depending on the option you select and separate terms and conditions.
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